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Patient Participation Group

What is the Patient Participation Group?

Chew Medical Practice has brought together a small group of patients to look in detail at how the surgery works, based on the experience of those who use it.

The thirty members of the Patient Participation Group are aged between 16 and 80. There is a good mix of men and women from across the Chew Valley area, including regular users of the surgery and some who rarely visit. There are people with chronic diseases, people who care for older relatives and young children - in other words, a reasonably representative cross-section of patients.

The group has more women than men and more older patients than younger ones. The surgery is always keen to hear from patients who would like to join the group, especially from working-age people.

How does the Group work?

Meetings are held at the surgery, in the evening, usually for about two hours.

The Practice Manager and one of the GPs attends the meetings. The agenda is a mixture of information about changes at the surgery, consultation on new proposals, and discussion of topics that affect patients.

In addition, the Practice Manager shares important information and documents with members of the group by email in between meetings.

What has the Group done so far?

The Patient Participation Group helped to devise surveys of patient views.  Topics  included:

  • Booking appointments
  • Ordering repeat prescriptions
  • Out of Hours service
  • Services and activities at the new surgery
  • Same-day appointments
  • Coming home from hospital
  • General attitudes to the surgery

The results were used to develop action plans based directly on what patients think.

In February 2016 when the surgery was inspected by the Care Quality Commission, members of the group met the inspectors to talk about the patient experience of using the surgery.

Want to find out more?

The process of setting up the Patient Participation Group and designing a local survey follows guidelines from the Department of Health.

Click here to read a summary of their requirements.

The Patient Participation Group has agreed a set of ground-rules to make sure that the process is as productive as possible.

Read Rules of engagement

If you are interested in being part of the Patient Participation Group, please ask at the surgery for more information, or email BSCCG.receptionchew@nhs.net

 
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